Return Policy

Miyoyogame’s Customer-Centric Return Policy

At Miyoyogame, your gaming satisfaction is our top priority. We understand that sometimes, a product might not meet your expectations. That’s why we’ve designed a straightforward and customer-friendly Return Policy for our range of handheld game consoles, including popular brands like Powkiddy, Miyoo, ANBERNIC, and Trimui. Our policy ensures that you can shop with confidence and enjoy a hassle-free post-purchase experience.

Easy 3-Step Return Process

Step 1: Request Your Return Merchandise Authorization (RMA)

Initiate your return within the 30-day warranty period by reaching out to us at sale@miyoyogame.com. Simply include your order number, SKU, the reason for return, and images of the product. Also, let us know whether you prefer a replacement or a refund. We’ll get back to you within 1-2 business days with your RMA authorization.

Step 2: Ship Back Your Product

Once you have your RMA, send the product back in its original packaging, complete with all accessories. Use a trackable shipping method and share the tracking number with us. Remember, the return shipping address will be provided by our customer service team. Note: Miyoyogame is not liable for lost return shipments.

Step 3: Receive Your Replacement or Refund

Upon receiving your return, we’ll process your replacement or refund within 1-3 business days. If you opt for a refund, expect the amount in your account within 3-5 business days. Should there be any delay, don’t hesitate to contact us.

Return Shipping and Address

All return shipping fees are the responsibility of the customer and are non-refundable, except in cases of Miyoyogame error (like receiving incorrect or damaged items). In such scenarios, please provide photographic evidence, and we’ll cover the shipping costs.

Return Conditions

We accept returns of defective or unusable products within the 30-day warranty period. However, returns are not accepted for:

  • Products not purchased from Miyoyogame
  • Items lacking a valid, readable serial number
  • Products returned for personal reasons unrelated to product performance
  • Items missing original packaging and accessories
  • Physically damaged products or those damaged through misuse

Products not meeting these conditions will be sent back at our expense.

Your Gaming Satisfaction, Our Commitment

At Miyoyogame, we’re dedicated to ensuring that your experience with our handheld game consoles, from brands like Powkiddy, Miyoo, ANBERNIC, and Trimui, is nothing short of excellent. Our Return Policy is a testament to our commitment to your gaming joy and satisfaction.